Privacy Policy

Last updated: December 2024

1. Introduction

VolcanoLabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation and advertising services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and business information
  • Account credentials and profile information
  • Payment and billing information
  • Communications and correspondence with us

Lead Data

In the course of providing our services, we collect and process information about potential leads, including:

  • Contact information (names, email addresses, phone numbers)
  • Professional information (job titles, company names, industry)
  • Behavioral data and engagement metrics
  • Social media profiles and public information

Technical Information

We automatically collect certain technical information, including:

  • IP addresses, browser type, and device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our lead generation services
  • Processing payments and managing accounts
  • Communicating with you about our services
  • Analyzing usage patterns and optimizing our platform
  • Complying with legal obligations
  • Protecting against fraud and security threats

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With your explicit consent
  • With service providers who assist in our operations
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • In connection with a business transaction or merger

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • 256-bit SSL encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and monitoring
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Lead data is typically retained for the duration of active campaigns plus an additional period for reporting and analysis.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences, though this may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful basis for processing includes:

  • Consent for marketing communications
  • Contract performance for service delivery
  • Legitimate interests for business operations
  • Legal compliance where required

12. CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share, and to request deletion of your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +1 3028836434
  • Address: 833 San Marcos Ln, Bedford, TX 76021-0000